Talking quality – do you know what quality is to your customer?

GOTO Aarhus 2021

We talk a lot about quality, both as test professionals and as members of an agile team. Things like “quality is the teams responsibility” or the term built-in quality is are flying through the air on a daily basis. But when you think about it; do you think you all mean the same when you say quality? The team, higher level management, the customer, the end user? Let’s have a look at some of the different perspectives of quality, and how we can use this in our daily work to strive for fulfilling the very first principle of agile “our highest priority is to satisfy the customer through early and continuous delivery of valuable software.”